To enable us to meet your requirements, we require at least 12 hours notice.

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Please text or phone 0777 577 577 8 or email colchesterairportcars@outlook.com. An enquiry does not constitute a booking until confirmed by the company.

 

The Company does not accept liabilities for any delays caused by rerouted journeys beyond our control, i.e. those caused by accidents, diversions or adverse weather.

 

The Company accepts no responsibilities for any loss or damage to any property or luggage carried in the car however such loss or damage is caused.

 

Any damage caused to the interior/exterior of any of our vehicles by the passenger(s) will be charged accordingly.

 

We reserve the right to refuse any passenger(s) our services due to the passenger(s) having excess luggage which would result in the vehicle being unsafe on the road.

 

If you have a problem and/or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.

 

Smoking in the car is not permitted and against the law in the UK.

 

No alcohol is permitted inside any of our vehicles at any time under any circumstances. Should the vehicle require cleaning due to the negligence or alcohol illness of any passenger(s) a charge of £90 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.

 

The Company reserves the right to decline any bookings and to request any passenger(s) to leave the vehicle if it is deemed his/her conduct is incompatible with the safety of the driver.

 

We strictly require a mobile number for the passenger(s) we pick-up as this is our way of establishing contact with the passenger(s).

 

Please be aware that the legal status of all our taxi drivers is self-employed and they are not employees. It is illegal for drivers to take a booking directly from the customers. Customers should book their journeys via our telephone number. Otherwise, the journeys are not insured.

 

All advertised website fare prices are subject to change without notice

 

Cancellation Policy: 

 

All deposits and fully pre-paid bookings cancelled 24 hours in advance will be refunded in full minus any transaction fee. 

 

All deposits and fully prepaid bookings cancelled between 24 and 12 hours in advance will receive a 100% refund minus any transaction fee. 

 

All deposits and fully prepaid bookings cancelled within 6 hours will receive a 50% refund. To cancel a booking please email and telephone us with your booking details within the above stipulated time periods.

 

Without prior notice The Company reserves the right to amend, change, delete or add to these terms and conditions whenever it deems it necessary.